Return Policy

Return Policy

We want you and your furry friend to be fully satisfied with every purchase. If you are not happy with your order, eligible items may be returned or exchanged within 14 days of delivery, provided they are unused, in their original packaging, and in resellable condition. For hygiene and safety reasons, certain pet items such as used grooming tools, chew toys, or feeding accessories may not be eligible for return. To initiate a return, please contact our customer support with your order details before sending any items back. Refunds will be processed once the returned item has been received and inspected, and may take a few business days to reflect depending on your payment provider. Please note that shipping fees are non-refundable unless the item received is defective or incorrect. We are committed to ensuring a smooth and fair return process for all pet owners shopping with us.