FAQs

Frequently Asked Questions (FAQs)

We know pet owners want the best shopping experience for their furry friends, so we’ve answered some common questions below. How long does shipping take? Most orders are processed within 1–3 business days, with delivery times varying depending on your location. Do you offer tracking information? Yes, tracking details will be sent to your email once your order has been shipped. What if I receive a damaged or incorrect item? Please contact our support team within 7 days of receiving your order, and we’ll help resolve the issue as quickly as possible. Are your products safe for all dogs? Our products are carefully selected for quality and safety, but pet owners should always supervise their dogs during use and ensure products are suitable for their dog’s size and behavior. Do you accept returns or refunds? Yes, eligible items may be returned according to our refund policy. If you have any additional questions, feel free to contact us — we’re always happy to help you and your pup.